Advanced Unit Replacement (AUR) Program

A Kodak Scanner represents an important investment. Kodak Alaris offers one of the easiest and most comprehensive service offerings in the industry for the Kodak Picture Saver Scanners. The AUR program supports its Limited Warranty and to assist with the use and care of the Kodak Picture Saver Scanner.

In the unlikely event of a product defect, for eligible purchasers of certain Kodak Picture Saver Scanners, Kodak will replace that product within two business days.

The AUR program provides advance replacement on specific failed or broken Kodak Scanner. To be eligible to take advantage of the AUR, the eligible purchaser must obtain a Return Material Authorization Number (“RMA”), sign an Advance Replacement Agreement and provide a credit card deposit to secure the replacement product. The RMA number should be kept in the event that the status of the replacement product needs to be checked. The eligible purchaser will be asked for the address where the replacement product is to be shipped. The eligible purchaser will also be faxed packing and shipping instructions for the malfunctioning product. The eligible purchaser will then receive a replacement product within 2 business days after the service call initiation and Kodak’s receipt of the signed agreement. The malfunctioning product must be received by Kodak within ten (10) days of the end user’s receipt of the replacement product or the end user’s credit card will be charged the list price of the replacement product. Shipment of replacement Imaging Product will be made at Kodak’s expense and choice of freight carrier. Shipments not made under Kodak’s directions and choice of freight carrier may void the Limited Warranty.

Before the product is returned to Kodak, be sure to remove all options and accessories (which include power cord, documentation, etc.) that are not covered by the Limited Warranty. The box and packaging in which the replacement product was shipped must be used to return the malfunctioning product. If the malfunctioning product is not returned in the box and packaging in which the replacement product was shipped the Limited Warranty may be voided. The RMA number must be clearly marked on the outside of the box to ensure proper receipt and credit of the defective product.

Important restrictions

Warranty period from original date of purchase.

Eligibility: The Advance Exchange Program and the Depot Service are available to eligible purchasers in the fifty (50) United States, and all Canadian Provinces for products purchased from authorized US & C distributors of Kodak Alaris.

The Kodak Scanner will be ineligible for any service under warranty if the product falls under any of Kodak Alaris’ then-current Warranty Exclusions, including a purchaser’s failure to return defective products to Alaris in compliance with Kodak Alaris’ then current Packaging and Shipping Guidelines. Persons are only considered “eligible purchasers” or “end users” if they originally purchased the Kodak Scanner for their own personal or business use, and not for resale.


Consumables are items that wear out under normal use and must be replaced by the end user as needed. Consumables, supplies, other expendable items and those items identified as being the user’s responsibility in the User’s Guide are not covered under the Limited Warranty. Any defective products or parts replaced by Alaris become the property of Kodak Alaris.

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